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BP Insider Admits Disaster Call Center Is A Diversion, Don't Even Take Notes... - Video
It's in the nature of customer service call centers to be unhelpful, but in the case of the Gulf oil spill, the frustration of Gulf Coast residents has been so overwhelming that one contract employee at the West Houston BP Call Center felt the need to come forward and voice her concerns with KHOU Channel 11 in Houston, Texas.
Speaking under the cloak of anonymity as "Janice," the call center employee describes the operation as nothing more than a "diversion." Because the operators believe the calls never get past them, some don't even bother taking notes.
July 29, 2010
http://www.youtube.com/watch?v=3x1D0SPkJO8