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ATM error costs B of A big time

David McMillin · Bankrate

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Nov. 2, 2012

 (Posted June 22, 2012)

For all the readers who have been frustrated with Bank of America recently, here's something that will make you laugh: The banking giant just accidentally gave a Detroit man $1.5 million. It doesn't look like the bank will be recovering the funds anytime soon, either.

Ronald Page, a BofA customer whose checking account supposedly only had a few hundred dollars, didn't receive any insufficient funds notifications when he attempted to make cash withdrawals at the ATM. In fact, he didn't even receive the traditional alert that he had reached his daily withdrawal limit. Instead, a rare ATM error allowed him to continually take out as much cash as he pleased at ATMs and casino cash windows.

So what did Page do with the money? Invest it and change his name? Squirrel it away in a Swiss bank account and leave the country? This was no criminal mastermind. This was just a man who stumbled on a treasure, and his luck appeared to stop once his ATM card dispensed the cash. He gambled it all away at three Michigan casinos. Now, he's facing federal charges, and it looks like he'll wind up in jail.

The story is laughable on both sides. It's hard to believe that any checking account holder could believe that he would get away with collecting that much cash (and lose it that quickly). However, I think Bank of America looks even more foolish here. With all the advanced banking technology, you would expect the institution to catch on to the problem relatively quickly, but it took the Charlotte-based bank 15 days to put a stop on Page's account. For a corporation that has seemed so concerned about profits for shareholders, that seems like quite a long time to let a rogue account holder drain his nonexistent cash flow.

I think it's fairly safe to assume that BofA won't be able to cash in on these overdraft fees or out-of-network ATM charges.

Read more: ATM error costs BofA big time « Bankrate, Inc. http://www.bankrate.com/financing/banking/atm-error-costs-bofa-big-time/#ixzz2B1PXy6gE