- Delivering Truth Around the World
Custom Search

McDonald's 'refused to serve kind teen buying food for homeless man because of new policy'

Beth Abbit

Smaller Font Larger Font RSS 2.0

May 19, 2015

Charlotte Farrow was buying breakfast at Manchester's Oxford Road branch of the fast food chain - but the company denied anyone was refused service



Anger: Charlotte said the ‘bogus policy’ has put her off using the chain again

McDonald's staff refused to serve a homeless man a kind teenager was buying food for - because it went against a 'new policy'.

Charlotte Farrow visited a branch of the fast food chain on Oxford Road in Manchester.

But the 19-year-old claims staff at the fast food chain told her they could not serve homeless people as part of new store rules.

McDonald’s denies anyone was refused service, but apologised for the confusion.

It added that company policy will be reiterated to all staff, reports Manchester Evening News.

Charlotte - who briefly worked in McDonald’s herself - was on her way to work last Thursday when she spotted an elderly homeless man and decided to buy him breakfast.

She said: “We queued up and the homeless guy tried to get some money out before I told him I was paying.

"Then the supervisor said ‘we don’t serve homeless people’.

"He said the business manager told them they weren’t allowed to serve homeless people. They said it was a new policy.

“It was his attitude towards the guy - we were both customers so there shouldn’t be any difference.

“I think it’s absolutely awful and completely immoral.

"We’re all human beings. I wouldn’t expect to be treated like that. If they’re refusing to serve homeless people it’s extremely judgemental.”

Charlotte is currently homeless herself but lives with her boyfriend in Rochdale.

She said McDonald’s ‘bogus policy’ has put her off using the chain again.

A McDonald’s Spokesperson said both the customer and the homeless man were served; there was no refusal.

The spokesperson added: "Both the customer and the gentleman she was buying food for were served.

"It is not a McDonald’s policy to refuse to serve homeless people and all staff have been reminded of this."

The incident comes just days after landscape gardener Daniel Jackson claimed he was refused a meal at the same restaurant because he ‘looked like a homeless person’.

Daniel, 27, was wearing outdoor work clothes when he claimed a manager said the company had a ‘zero tolerance policy’ to serving homeless people.

The chain has since apologised.